When hardware issues come up, the sooner you can get running again, the better. Have expertise at the ready with HP Next Business Day Onsite Service with Defective Media Retention, and vastly improve your product uptime. With high-quality remote assistance and convenient onsite support available the next business day, help is there when you need it – so you can get back to work. When dealing with failed storage media, you maintain control of your sensitive data.Terms & Condition - HP Care Pack warranties start at the time of purchase. HP Care Pack warranties must be registered while the standard printer warranty is in effect. Customer is responsible for registering the product to be supported within ten (10) days of purchase of the HP Care Pack support service, using the registration instructions within each package, email, or as otherwise directed by HP to receive remote problem diagnosis and support Limitations - HP Care Pack Services do not cover any damage or failure caused by: Failure or functional limitations of any non-HP software or product impacting systems receiving HP Care Pack support service Improper use, site preparation, or site or environmental conditions or other noncompliance with applicable Supporting Material Modifications or improper system maintenance or calibration not performed by HP or authorised by HP